Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our custom furniture services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our custom furniture services, including your name, contact details, address, room measurements, and design preferences. For furniture projects, this may include floor plans, room dimensions, and specific design requirements.
We also collect technical data through our website analytics to improve user experience. This information is anonymised and not linked to your personal identity unless you explicitly consent.
2. How We Use Your Information
Your data enables us to deliver professional furniture services and includes:
- Scheduling home surveys and consultations in your city
- Creating custom furniture designs and technical drawings
- Managing production schedules and delivery arrangements
- Processing payments and managing service agreements
- Coordinating installation appointments and after-service support
We handle your information responsibly, using it solely for your furniture project requirements.
3. Home Survey and Property Information
During home surveys, we may collect detailed property information including room dimensions, electrical points, and architectural features. This information is used exclusively for designing and manufacturing furniture that fits your space perfectly.
We treat your property details as confidential and do not share this information with third parties unrelated to your furniture project. All survey data is securely stored and accessible only to team members directly involved in your project.
4. Data Security Measures
We implement industry-standard security protocols to protect your personal information and project data. All digital files including designs and measurements are stored on encrypted systems with restricted access. Physical documents containing customer information are securely stored and shredded when no longer needed.
From initial enquiry through project completion and warranty periods, we maintain strict data protection standards for both personal data and project documentation.
5. Legal Basis for Processing
By engaging our custom furniture services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our contractual obligations for design, manufacturing, and installing your custom furniture.
6. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as delivery companies for furniture transport or specialist craftsmen for complex installations. We may also share data if required by UK law enforcement with appropriate legal documentation.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or project details to marketing companies.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
8. Data Retention Period
We retain your personal data for as long as necessary to fulfil our contractual obligations and warranty periods. Project documentation including designs and measurements is typically archived for 5-7 years to allow for future modifications or additional furniture pieces, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
9. International Data Transfers
In certain circumstances, your data may be transferred outside the UK, such as when using international cloud storage for design file backup. In such cases, we ensure appropriate safeguards are in place as required by UK data protection law.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
10. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: September 2025