Terms of Service
These terms govern your use of mysite-name's custom furniture services in England. Please read them carefully before proceeding with your furniture project to ensure a clear understanding of our services, responsibilities, and the manufacturing process.
1. Service Agreement
By engaging mysite-name for custom furniture services—whether through our website, telephone, or in-home consultation—you agree to these terms. Our services comply with relevant UK regulations including the Consumer Rights Act 2015 and Furniture and Furnishings (Fire) (Safety) Regulations 1988.
We specialize in designing, manufacturing, and installing custom furniture solutions for homes and businesses across England.
2. Service Scope and Limitations
Our custom furniture services include home surveys, design consultation, manufacturing, delivery, and installation. We work with various materials including wood, MDF, laminates, and veneers, selecting appropriate options based on your requirements and budget.
We reserve the right to decline projects that require structural modifications to properties, involve unsafe installation conditions, or request designs that violate UK furniture safety standards.
3. Client Responsibilities
To ensure successful furniture projects, clients agree to:
- Provide accurate room access for surveys and installations
- Ensure safe working conditions for our team during installations
- Secure necessary permissions from landlords or property managers if required
- Make timely decisions regarding designs and material selections
- Adhere to agreed payment schedules as outlined in your project contract
Your cooperation helps us deliver the best possible furniture solutions for your space.
4. Ordering and Payments
Projects are confirmed upon receipt of a deposit, typically 40-50% of the total project cost. The balance is due before delivery and installation. We accept bank transfers, major credit cards, and financing options for larger projects.
Prices are quoted in British pounds and include standard manufacturing and basic installation. Additional charges may apply for complex installations, difficult access conditions, or premium material upgrades.
5. Design and Approval Process
We provide detailed design proposals including technical drawings and material samples for client approval. Once designs are approved and signed off, changes may incur additional charges and affect project timelines.
Clients are responsible for verifying all measurements and design details during the approval process. We recommend checking designs carefully before giving final approval.
6. Manufacturing and Quality Standards
We maintain professional quality standards in our furniture manufacturing. Standard projects are completed within 2-5 weeks depending on complexity, though custom pieces or large orders may require additional time. We provide realistic timelines during the quotation process.
All our furniture complies with relevant UK safety standards, including fire safety regulations for upholstered items where applicable.
7. Delivery and Installation
We coordinate delivery and installation at mutually agreed times. While we make every effort to meet scheduled dates, occasional adjustments may be necessary due to manufacturing complexities or unforeseen circumstances.
Clients are responsible for preparing the installation area, including removing existing furniture if required. We recommend discussing preparation requirements during the survey stage.
8. Cancellation and Changes
Projects may be cancelled within 7 days of deposit payment without penalty, provided manufacturing has not commenced. Once materials are ordered or production has started, cancellation may incur charges for costs already incurred.
Design changes after final approval may result in additional charges and timeline extensions. We provide revised quotes for significant changes before proceeding.
9. Warranty and Aftercare
We provide warranties on our furniture craftsmanship as detailed in your project contract. These typically cover manufacturing defects and workmanship issues for specified periods, usually 2-5 years depending on furniture type.
Warranties do not cover damage caused by misuse, improper cleaning, accidental damage, or normal wear and tear. Specific warranty terms are provided with your furniture documentation.
10. Property Access and Safety
Our teams follow strict safety protocols during home surveys and installations. We require safe working conditions and adequate access to work areas. Clients must inform us of any potential hazards or access limitations before work begins.
We maintain public liability insurance, but cannot be responsible for pre-existing property conditions or damage caused by hidden defects not visible during initial surveys.
11. Liability and Service Standards
We maintain professional equipment and quality control procedures. We commit to delivering services with reasonable skill and care, using industry-standard materials and techniques appropriate for custom furniture manufacturing.
Our liability for any claim related to our services is limited to the total value of the project. We are not responsible for delays caused by unforeseen site conditions, access issues, or circumstances beyond our reasonable control.
12. Dispute Resolution
In the event of any dispute, we encourage direct communication to resolve issues amicably. If resolution cannot be reached, disputes will be handled under the laws of England and Wales through the appropriate courts.
We are committed to resolving concerns fairly and efficiently. Please contact us first at [email protected] with any service-related issues before pursuing formal dispute resolution.
13. Terms Modification
We reserve the right to update these terms periodically to reflect changes in our services, UK regulations, or industry practices. The current terms are always available on our website, and continued use of our services constitutes acceptance of any updates.
For questions about these terms or our furniture services, contact us at: [email protected]. We're here to help you create beautiful, functional custom furniture solutions for your home or business.